Think of your Internet Service Provider (ISP)-(in this case, Cybergap), as the fuel that powers your "car" to the new superhighway. 

The Browser (Netscape, Internet Explorer, etc.) you can picture as the "car" you use to travel down that highway.

Your e-mail address is much like your U.S. postal address.  It has several parts that help your mail program (Outlook Express, Netscape Messenger, Eudora, etc.) deliver your messages. 

A few helpful sites to keep in mind:

Before calling technical support please do the following:

· Restart the computer. (Click on "start", "shut down", and "restart", "ok")
· Double check you are using the correct user name and password (They are case sensitive)
· User names are always in all lower case (include @cybergap.com in the username)
· Check that you don't have "caps lock" key on
· Make sure all cords, including phone cord, are plugged in from computer to proper outlet