Frequently Asked Questions:
Q:
How soon will my account be ready?
Q:
How do I receive my setup instructions?
Q:
How do I check my email?
Q:
How do you bill me for services?
Q: How
do I reach Tech Support?
Q: How
do I change my login password?
Q: How
can I update my Credit Card you bill?
Q:
How do I cancel my account?
Q: Do
you sell users information to spam or other companies?
Q: Can
you use AIM or any Instant Messaging Program with Cybergap?
Answers
Q:
How soon will my account be ready?
A: When you sign up online your credit card
will be processed. If credit card processed
successfully your Internet account will be
created instantly. You just need to follow the easy
setup instructions listed on the site and your
service will be up and running.
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Q:
How do I receive my setup instructions?
A: After you sign up for an
account you just need to go to
http://www.cybergap.com/instructions.asp. Please follow
the directions and your service
will be up and
running.
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Q:
How do I check my email?
A: To check your email you need
to go to
http://webmail.cybergap.com.
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Q:
How
do you bill me for services?
A: Your service will be billed
automatically every month with the credit card you provided
during signup.
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Q:
How do I
reach Tech Support?
A: First for technical assistance please go to
http://www.cybergap.com/support.asp.
If you
are unable to resolve your problem please email
support@cybergap.com.
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Q:
How
do I change my login password?
A: Please go to
http://customer.cybergap.com. You
are able to change your password there.
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Q: How
can I update my Credit Card you bill?
A: Please go to
http://customer.cybergap.com. You
are able to update your credit card
information there.
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Q: How do I
cancel my account?
A: Please email
cancellations@cybergap.com and state the
reason for your cancellation and
provide your Cybergap account number and
billing information.
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Q: Do you sell users information to spammers or other
companies?
A: Never have and never will sell your information.
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Q: Can
you use AIM or any Instant Messaging Program with Cybergap?
A: Yes, you are able to use any type of Instant Messaging
Program with Cybergap including AIM.
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